[Un]Churned is a weekly podcast Sponsored by Update.AI and hosted by Josh Schachter, Kristi Faltorusso, and Jon Johnson.

Topics range from Customer Success, AI, and everything in between. Jon says lots of swears. Kristi gives Josh the side eye throughout, and Josh is intent on getting cancelled. It’s fun. It’s a bit unhinged. And most guests probably don’t know what you are getting themselves into.

Jon sits down with hosts Seth Terbeek and Kim Salbany to discuss a pretty big F-up in his career.

It’s funny. Irreverent. And pretty darn filled with heart.

“I failed at Paypal, but i’m not a failure” The only thing we can do is ask ourselves how we make different decisions today and how we trust ourselves to make the choices we need to

Jon sits down with host Ben Winn to talk through his career, his life, and how he thinks about software and connections.

Jon Johnson is a professional musician turned Customer Success Pro. He also led customer success at Zinier and is a founding member of the BreakoutCS community. In this episode, Jon talks about his experience as a musician and the lessons it taught him that have allowed him to excel in Customer Success.

Jon sits down with long time LinkedIn buddy and podcast host Prash to share his background in music and how it has influenced his approach to Customer Success.

He provides insights into the structure of the customer success team at UserTesting and how they serve key accounts. In this conversation, Jon Johnson shares insights on multiplying effort and marketing strategies, collaboration and ownership of customer communication, personal habits, learning from failure, and recommended resources.